Extend Your IT Service Desk to Streamline & Automate Facilities Tasks and Work Orders

Maintaining the facilities in which your organization operates and relies on is critical to controlling costs and creating a productive business environment. However, many facilities organizations rely on paper forms to track facilities related work orders and lack an organized way to ensure scheduled preventative maintenance tasks are preformed in a timely manner.

To gain control over the variety of service requests and maintenance work in your facilities, look to your IT Service Management solution. Leveraging flexible workflow automation, enforced approvals, a robust knowledgebase and user self-service capabilities inherent to IT Service Management solutions, you can:

• Streamline assignment of work orders to appropriately skilled technicians
• Proactively schedule fire alarm battery replacement and light bulb and filter replacement
• Enable users to easily request facilities services, including furniture replacement
• Centrally track and access information on work orders from any web browser or mobile device
• Manage and control expenses by tracking supplies and monitoring stock levels
• Automate maintenance reminders for equipment, vehicles and HVAC units

Furthermore, extending an IT Service Management solution to facilitate the workflow associated with facilities maintenance and work order processes can help you improve customer satisfaction, reduce technician workload and prolong the life of your facilities assets.

Numara FootPrints, a market leading IT Service Management solution, provides a platform for automating your facilities maintenance and work order processes. Built on a flexible architecture, you can easily build, integrate and automate processes for your facilities department with no programming required. To learn more about extending FootPrints to support business process automation, request a demo.