IT Freedom that will revolutionize your world
BMC FootPrints White Papers
Your library of expert opinion and current research in IT Management.
5 Steps for Executing your Windows 7 Migration
Guidelines for Planning and Completing a Successful Windows 7 Migration
Asset Management in the ITSM Industry
This report provides an analysis and evaluation of the current state of Asset Management in the ITSM industry. The answers generated through a survey of ITSM professionals, capture a clear and concise view of Asset Management in the Service Desk industry- a view that is sure to be of great interest to ITSM professionals and industry observers alike. Prepared by Daniel Wood, Head of Research, Service Desk Institute.
Best Practice Insights: Focus on ITIL Service Strategy
The ITIL Service Strategy publication is a guide to applying strategic thinking to IT service management. The ultimate goal is to design, develop, and implement service management as both an organizational capability and a strategic asset. This volume highlights how you can transform your IT organization into a valuable service provider to the business.
Configuration Management Explained
Configuration Management is one of the most important processes in ITIL and has been proven to be invaluable to organizations around the world as they seek to understand their people, process, and technology problems and to consider possible solutions.
Help Desk vs. Service Desk: Which one is right for you?
Although the names are sometimes still used interchangeably, the help desk and the service desk are distinctly different. Find out which solution best fits your organizations current needs – Help Desk or Service Desk.