BMC Track-It! provides a 360 degree view of your work orders, change requests and IT assets
BMC Track-It! Knowledge Paks
In addition to the included Track-It! knowledge base that can be populated with your own solutions, an add-on module, BMC Industry KnowledgePaks, is available to provide your help desk with access to hundreds of thousands of problem-resolutions for both your technicians and end-users. KnowledgePak titles cover virtually every popular business application from vendors such as Microsoft, Netscape, Novell, Corel, Lotus, Adobe and Symantec. A powerful natural language search engine, coupled with diagnostic trees, step-by-step instructions and hypermedia illustrations make KnowledgePaks particularly well suited for use by first-level support analysts and self-service enabled end-users.
Try Track-It! 10
We think Track-It! 10 offers a price to functionality that is hard to beat. But don’t take our word for it! Experience Track-It! 10 first-hand and see how it will meet your specific needs. Request your 30-day fully-functional evaluation today.