Track-It! Platforms

The BMC Track-It! family includes a fully integrated Help Desk and Asset Management product solution, in addition to multiple product accelerators.  Below is a summary of supported platforms.   For an optimized best practice implementation consult and detailed component level system requirements please contact your BMC Software Sales or Support Engineer. 

Management Server Supported Platforms

• Windows Server® 2003 32 and 64 bit (Standard, Web, Enterprise and Small Biz editions)
• Windows Server 2008 32 and 64 bit (Standard, Web, Enterprise and Small Biz editions)
• Microsoft SQL Server 2008 R2 (Express, Standard and Enterprise editions) 32 and 64 bit
• IIS 7.5 Windows 2008 R2 64 bit4 Web Server
• IIS 7.0 Windows 2008 32 and 64 bit4 Web Server w/SP2
• IIS 6.0 Windows 2003 32 and 64 bit4 Web Server w/SP2
• Microsoft® SQL Server® 2008 R2 (Express, Standard, Enterprise and Datacenter editions)
• Microsoft SQL Server 2008 (Express, Standard and Enterprise editions)
• Microsoft SQL Server 2005 (Express, Standard and Enterprise editions) with SP3

Technician Client Application Supported Platforms

• Windows 7 32 and 64 bit4 (Business, Enterprise and Ultimate editions included)
• Windows Server 2008 R2 64 bit4 (Standard, Web, Enterprise & Small Business Editions included)
• Windows Server 2008 32 and 64 bit4 with SP2 (Standard, Web, Enterprise & Small Business Editions included)
• Windows Vista® 32 and 64 bit4 with SP2 (Business, Enterpriseand Ultimate editions included)
• Windows Server 2003 32 bit with SP2 (Standard, Web, Enterprise & Small Business Editions included)
• Windows XP Pro 32 bit with SP3
• Windows XP Pro 64 bit4 with SP2

Web Browser Supported Platforms

• Microsoft Internet Explorer® 7 or 8
• Mozilla® Firefox® 3
• Google Chrome 6 and 7
• Safari® 4 and 5

Windows Client Agent Supported Platforms

• Windows 7 32 and 64 bit
• Windows 2000 32 bit Workstation, Server and Advanced Server
• Windows XP 32 and 64 bit  (Professional and Home)
• Windows Vista® 32 and 64 bit (Business and Ultimate editions) with SP1
• Windows Server 2003 32 and 64 bit (Standard, Web, Enterprise and Small Biz editions)
• Windows Server 2008 32 and 64 bit (Standard, Web, Enterprise and Small Biz editions)
• Windows Server 2008 R2 64 bit4 (Standard, Web, Enterprise & Small Business Editions included) 

Mac Client Agent Supported Platforms

• Intel Based Mac OS v10.6 (Snow Leopard)
• Intel & PowerPC Based Mac OS: v10.5.6 (Leopard)
• Intel & PowerPC Based Mac OS: v10.4.11 (Tiger)
• Intel & PowerPC Based Mac OS: v10.4.11 (Tiger)
• PowerPC Based Mac OS: v10.3.9 (Panther)
• PowerPC Based Mac OS: v10.2.8 (Jaguar)
• PowerPC Based Mac OS: v10.1.5 (OSX)
• PowerPC Based Mac OS: v9.2.8 (Classic)