The IT Infrastructure Library(r) (ITIL(r)) is widely accepted as the de facto set of best practices for IT Service Management. Over the past year, adoption of ITIL best practices continued to grow at a steady rate, but we also began to see a new skepticism, or backlash, towards ITIL. Spurred on by the economic downturn, many people grew weary of lengthy ITIL implementation projects and waiting for their long-term, often difficult to quantify benefits. Business leaders wanted to see action, and more importantly, ROI.
The key is to adopt best practices in a way that doesn't require huge, long-term investments and delivers quick results that address your business's biggest pain points.
In this white paper we'll outline some of the most common issues IT service organizations face today, what bites off the ITIL "menu" best address each, and how to implement them in a way that meets your organization's appetite for change, investment and results.
