Numara Software White Papers

Service Desk White Papers

• Making Real-World CMDB Systems Work: What Are They and How Should You Get Started

  The term “Configuration Management Database” or CMDB tends to suggest a single entity, whereas in reality most CMDB systems are designed to evolve to support multiple trusted sources across multiple brands and many involve diverse approaches to data reconciliation based on need and objective. Nonetheless many adopters are unclear whether what they have or not is a CMDB and can get a “gold star” only if they meet certain pre-defined, technical criteria.

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• Practical IT Service Management: Rapid ITIL Without Compromise

  A discussion paper on applying the principles of service management to achieve critical efficiencies of scale, not only for IT but the entire organisation.

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• Top 10 Service Components Required to Deliver a Unified Customer Experience

  This white paper discusses how to provide the tools customers expect in the ever-more eService led world.

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• Flexible Service Desk? Dynamic Markets - Independent Market Research Report

  Currently 98% of IT managers in large UK organisations with a service desk or help desk have incurred some form of extra cost in addition to the basic purchase / ticket price after they had purchased their current solution.

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• Delivering Effective IT Support: Adopting ITIL to fit your IT Business Model

  This guide offers a practical and concise summary on ITIL, with examples of how organisations are adopting best practice – either by following ITIL to the letter or by incorporating the elements of ITIL that are most applicable to specific business needs.

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• The Top 10 Reasons for implementing a Consolidated Service Desk

  Irrespective of whether you are a public or private sector organisation, providing you are servicing customers – internal or external – there are compelling reasons to adopt a Consolidated Service Desk (CSD) strategy.

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• The Web-based Service Desk: Extending the Reach of Service Management

  To keep pace with the seemingly endless stream of support requests, today’s service desks must be agile and scalable. They also need to be flexible and versatile (as do the IT support staff) in order to address more complex business requirements.

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• Lean Thinking: The IT Manager's Guide to Surviving the Downturn

  This discussion paper looks at why only 11 percent of UK organisations say their investment in technology designed to innovate and give them competitive advantage, has continued full steam ahead.

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• Information Age: Service Management - The key to quality IT delivery

  Information Age's latest reader research found that IT service management is proving its value - despite the shortcomings of some of the supporting tools. Download your copy of this informative research.

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• IT Change Management Automation: How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs

  Effective change management is essential to improving IT service quality, which mid-size organizations must do if they want to boost operational performance, continually meet customer expectations, and gain or maintain their competitive advantage.

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• Practical Steps for Adopting the Best ITIL Strategies for Your Organization

  The IT Infrastructure Library(r) (ITIL(r)) is widely accepted as the de facto set of best practices for IT Service Management. Over the past year, adoption of ITIL best practices continued to grow at a steady rate, but we also began to see a new skepticism, or backlash, towards ITIL. Spurred on by the economic downturn, many people grew weary of lengthy ITIL implementation projects and waiting for their long-term, often difficult to quantify benefits. Business leaders wanted to see action, and more importantly, ROI.

  The key is to adopt best practices in a way that doesn't require huge, long-term investments and delivers quick results that address your business's biggest pain points.

  In this white paper we'll outline some of the most common issues IT service organizations face today, what bites off the ITIL "menu" best address each, and how to implement them in a way that meets your organization's appetite for change, investment and results.

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Help Desk White Papers

• An Effective Approach to Software Compliance

  Software has become a vital component to the success of a company’s operations. Yet very few organizations have an effective process for managing their software assets.

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• The Build or Buy Decision

  This white paper discusses the risks involved in developing a help desk software solution from scratch vs. buying help desk software from a proven, established vendor.

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IT Asset Management White Papers

• 5 Tips for a Successful Windows 7 Migration

  Looking to migrate to Windows 7 in the next 6-18 months? Download this white paper “How NOT to Wreck Your Windows 7 Migration” and learn how to deal with the complexities of planning and managing a migration to Windows 7.

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• Software Asset Management: An Essential Guide for IT Managers

  This guide, authored by Numara® Software, the global leaders in service and asset management software, explains how organisations in effective management of their software environment can reduce costs and avoid the risk of an unwanted audit letter from a software supplier.

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• Top 10 Best Practices for Effective PC Lifecycle Management

  This white paper illustrates new ways of looking at your desktop management practices and provides several approaches for simplifying and streamlining processes across your business. It also demonstrates how the Numara® Asset Management Platform (NAMP) can help you identify problems, quickly resolve them, and continually improve control over the lifecycle of your PC’s resulting in a better return on your IT investments.

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